In Higher Education as in business. The question becomes, how to utilise Business Intelligence to understand business impacts, staff skills and needs, training and capability, and how that affects your business and consumer results by location, region or country. When you consider the potential impacts, that need becomes a paramount activity to gain specific knowledge and enable delivery of the best possible outcomes for your Education Institution or Business investments.
Business Intelligence has been bandied around for years with solutions costing the proverbial ‘arm and a leg’, and have been found technically close to impossible to achieve desired outcomes, poor access to the right core data (in various sources and forms) that would allow full business interpretation to underpin clear business decisions. The exponential growth of data and sources will only make this more difficult in the future.
Why then place training at the core of business intelligence? Well people resources, are simply the largest probable investment you make in your business. It is the least controlled in terms management of actual engagement with Customers, Partners and Students, unless you are a pervasive people controller in your business, then sadly you will lack the best people. However, this is still the area that has the most immediate and direct impact on your business results.
From a technology perspective the key change to recognise here is, that, this needs to become ‘Platform Centric’ for your institution or business, no longer best served (or even viable) by disparate software applications and services, as we move into an ‘always on’, mobile connected world with ubiquitous wireless connectivity.
As a business, if you can assess training course delivery in product knowledge, soft skills, management skills, education outcomes, customer services or sales team capability. Then understand the net impact those training provision efforts have achieved by individual, team, location, geographic region or country. If you could then go on to measure the impacts by sales achieved, new business customers, services delivered, or any other business relevant measure, and could forecast future outcomes related to that effort. You will have achieved clear measurable results, or if you will, a very clear analysis and measurement of return on investment (ROI) for training or skills investments.
The question you may ask is, how does Business and Higher Education HE differ, and I propose not much, product delivery is to committed customers or students, who have a clear determinable need for the product or service with personal goals, or planned outcomes for the consumption of those services. Retention and growth of customer or student is for their full life cycle – win once, and deliver several times, building trust and loyalty. And above all, business growth plans to continue to grow facilities (physical and technology based), creating additional services, to add more capability to meet changing and growing customer or student needs.
To achieve those outcomes, it would seem the core focus should be on the technical delivery, with principle attention on the customer or student experience first, and assurance that the product of your business meets those explicit customers’ needs, and is not diverted or delayed working on internal IT impediments and tasks, just trying to get things to talk together.
In my previous article here I discussed the emergence of ‘Education as a Platform’ or perhaps a business may consider it to be ‘Training as a Platform’. The results from a Platform approach will be the similar for both in terms of increased engagement, satisfaction with solutions and services with significant growth potential in measurable outcomes from eLearning and Business Intelligence.
Discover how a fully integrated learning management system built as a component of the leading platform supplier, can meet these needs and add new potential to your business or institution. Utilise Power BI fully integrated with the LMS365 – Learning Management Systems for Office 365 and SharePoint
John Driscoll, Director ELEARNINGFORCE ANZ 21/6/2016
Website – www.ELEARNINGFORCE.com.au
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